Frequently Asked Questions

Traditional Chinese Medicine is a holistic system of healthcare that has been practiced for over 2,000 years. It includes herbal medicine, acupuncture, massage, dietary therapy, and exercise. TCM views health as a balance between yin and yang energies.

All our herbs undergo rigorous quality testing by third-party labs. We source only from GMP-certified farms and follow strict safety protocols. However, as with any supplement, we recommend consulting with a healthcare provider, especially if you have medical conditions or take medications.

Yes! We ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination. Free shipping is available on orders over $50 USD.

Standard shipping typically takes 7-14 business days. Express shipping is available for faster delivery (3-5 business days). You will receive a tracking number once your order ships.

We offer a 30-day money-back guarantee on all products. If you are not satisfied, simply return the unused portion for a full refund. Please contact our support team for return instructions.

Many of our products are organically sourced and certified. We prioritize sustainable farming practices and work directly with farms that follow organic standards. Each product page indicates whether it is organic.

We recommend consulting with a qualified TCM practitioner or healthcare provider before starting any herbal regimen. Our herb encyclopedia provides detailed information about each herb, including benefits, usage, and contraindications.

In TCM, herbs are often combined in formulas for synergistic effects. However, some combinations may have contraindications. Always consult a professional before combining herbs, especially if you are taking medications.